The Public Service Ombudsman for Wales should have extra powers, including the ability to initiate investigations without having first received a complaint, a review has concluded.
Savings from IT are obvious when the criminal courts and CPS devour 15 times the height of Snowdon in paper every year. But legal processes must be updated too, or the result is ‘mess for less...
The Institute for Government has called for independent scrutiny of political party spending pledges ahead of general elections to ensure that future coalition negotiations take place on a sound...
Councils should create local versions of the government’s so-called ‘nudge unit’ in a bid to cut the demand for services amid a spending squeeze on town halls, a report has claimed...
Public services need to be turned on their head, so they start from people and their needs rather than universal entitlements. We have to manage demand while generating better social value
The chancellor will no doubt find some additional funding for flood defences in this month’s Budget. Perhaps he should be taking the same approach when it comes to other critical services
Hard fiscal reality means that managing surging demand for public services is the name of the game. This requires whole systems thinking and radical innovation by public bodies
