Ministers have called on business leaders to serve as departmental non-executive directors and help make Whitehall more efficient. But more could be done to ensure that the right people are recruited...
‘Command and control’ is the default position for politicians and public service managers. But, as the tragic failures in Mid-Staffordshire show, it is a deeply flawed delivery model
Over-reliance on targets has been suggested as a factor in the Stafford Hospital scandal. But managers and front-line staff should never use the 'system' as an excuse for behaving in an...
