The government has been told it must take a “balanced approach” to reforms of Whitehall outsourcing, including moves to open book accounting, if it wants to ensure the sector can continue to provide...
The current system for dealing with complaints about public services is not effective and the government should create a central authority to ensure information is used to improve services, auditors...
Lazy and inaccurate use of the terminology around commissioning and outsourcing undermines efforts to have a mature dialogue with the public on service reform. This needs to change.
The public sector is spending far more than private firms on outsourced services, despite a very patchy history of delivery. What can be done to promote better outcomes, particularly in value for...