Elderly people and their relatives are reluctant to complain about the quality of care they receive on the NHS, a survey from the Health Service Ombudsman has suggested.
Patients are too often being discharged from hospital when it is not safe for them to leave due to poor levels of health and social care integration, according to MPs.
The turmoil created by Brexit presents an ideal opportunity to address a range of constitutional anomalies, not least the fragmented system for public service complaints
Scotland’s public services ombudsman has warned the Scottish Parliament that he may need additional funding to meet a rising tide of complaints from the public.
Too many people’s lives have been put on hold due to delays and poor decisions made by the Home Office in dealing with immigration cases, the Parliamentary and Health Service Ombudsman Julie...
Poor communication, substandard treatment and diagnostic errors remain the top three reasons for hospital complaints investigated by the health services ombudsman in 2014/15.
The current system for dealing with complaints about public services is not effective and the government should create a central authority to ensure information is used to improve services, auditors...
Government plans to merge three public service ombudsmen into one organisation for the whole of the sector will provide better value for money, one of the watchdogs involved has said.
The Public Service Ombudsman for Wales should have extra powers, including the ability to initiate investigations without having first received a complaint, a review has concluded.
