HMRC has likely “vastly underestimated” the scale of tax evasion and shown a lack of curiosity about the root of the problem, according to a critical parliamentary report.
HMRC has been accused of deliberately poor customer service as well as failure to chase up debts effectively and to do enough to tackle abuse of the tax system.
Taxpayers have been let down by poor customer service at HMRC that has seen average call waiting times jump to 23 minutes, the National Audit Office has said.
HMRC closing a phone helpline for six months per year has drawn criticism from tax experts, including that self assessment returns might become less accurate.
Three public bodies held more than £3.4bn worth of contracts with Fujitsu following a 2019 High Court ruling, with more than a third approved after a judge found that the Post Office Horizon system...
“Woeful” progress on recovering fraudulent and incorrect claims from Covid-19 job support schemes has left billions of pounds of public money at risk, the Public Accounts Committee has warned.
Government proposals to move the date for annual Local Government Pension Scheme valuations mere weeks before the valuations take place will create further administrative burdens for funds, experts...
Billions lost to fraud and error in the furlough scheme and other Covid-19 support programmes mean the government faces calls to strengthen its estimates and recovery efforts.
Public bodies owe an estimated £260m in tax, after they were given insufficient time to adopt changes to employment regulations, according to the National Audit Office.
A government anti-fraud team has recovered more than £1bn from tax offenders and criminals in the five years since it was set up, according to HM Revenue and Customs.
HMRC is expected to recoup less than half of the forecast £5.8bn lost through fraud and error on Covid-19 support schemes, according to the department's top civil servant.
Tax fraud costs the public purse around ten times as much as benefit fraud. So why does the government employ three times as many people to tackle the latter, asks TaxWatch’s George Turner.
The government does not know enough about the overall impact of environmental taxes on its carbon neutrality goals, according to the National Audit Office.
