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18 Aug 17
Elderly people and their relatives are reluctant to complain about the quality of care they receive on the NHS, a survey from the Health Service Ombudsman has suggested.
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16 Aug 17
Complaints made to the public services ombudsman for Wales about Welsh NHS bodies have increased by 8% over the past year, according to new figures.
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5 Jul 16
The turmoil created by Brexit presents an ideal opportunity to address a range of constitutional anomalies, not least the fragmented system for public service complaints
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14 Mar 16
Providers who make complaining easy will gain valuable insight from users and are better able to identify weak areas and put matters right