Public satisfied with Tell Us Once

7 Nov 13
The government’s one-stop birth and death notification system has achieved a satisfaction level of more than 96% among those who use it, ministers said today.

By Richard Johnstone | 7 November 2013

The government’s one-stop birth and death notification system has achieved a satisfaction level of more than 96% among those who use it, ministers said today.

The Tell Us Once system, which was first recommended by Sir David Varney in his 2006 review of government information, was rolled out across the country in September 2011. More than half a million people have since used it.

The scheme allows council registrars notified of births and bereavements to electronically inform up to 28 different government services of the change in circumstances, so individuals do not have to inform lots of agencies. It is run by the Department for Work and Pensions and administered by local authorities – 365 out of 407 town halls across England, Scotland and Wales offer the service.

In an assessment of the programme, a customer survey found 96% of people said their overall experience of the birth registering service was good, as did 98% of those using the bereavement service.

All of those who used the service online said it was easy to use, while 95% had confidence in the way their personal details were handled and that the information given had been acted upon.

Employment minister Esther McVey welcomed the results of the poll.

‘When there’s been a birth or death in the family you need to know there is a single, effective, service that supports you at that emotional time,’ she added.

‘With 98% of customers saying they would recommend the service to others, this report is a ringing endorsement for Tell Us Once.’



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