Patients’ views could affect GP out-of-hours deals

8 Jan 09
Locally negotiated deals for out-of-hours GP cover could be affected by the results of a revamped patient survey

09 January 2009

By Graham Clews

Locally negotiated deals for out-of-hours GP cover could be affected by the results of a revamped patient survey.

More than 5 million patients will be asked to rate their GP practice in the third annual GP patient survey, which this year has been expanded to include questions on weekend and evening cover.

The survey, posted to 5.7 million registered patients on January 5, also seeks people's views on the overall service provided by their practice, including quality of reception staff and telephone consultations.

Patients' answers will continue to affect payment to GPs for hitting access targets, and this year might also be used to adjust payments for out-of-hours care, which are negotiated between primary care trusts and providers.

The Department of Health said previous surveys had resulted in GP practices changing the way they provided care, citing the increased number of practices that now offer extended opening hours.

But the British Medical Association criticised the extended survey, which this year will replace locally run practice-based surveys of patients' views.

The chair of the GPs committee, Laurence Buckman, said the new, longer, survey would deter patients from replying. He added: 'We are very concerned that the changes mean we won't be able to draw any meaningful comparison with previous years' results, so no-one will truly know if the service has improved or got worse.'

From April this year, the patient survey will be carried out quarterly.

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